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What should I check if an alarm does not ring?

Check that the device is powered on, the alarm is enabled, and the time and repeat days are correct. Save a regular alarm 2–3 minutes ahead and test with the screen locked.

On Android, check exact alarm, notification and full-screen notification permissions, plus battery restrictions. Reopen the app after force-stopping it. On iPhone, check RouteAlarm's alarm permission and Ringtone and Alerts volume. After restarting or changing time zones, open the app and review your alarms.

Why is the preview volume different?

Preview uses media playback, so it can sound different from a wake-up alarm. If a preview is silent, check the device volume while it plays.

Android alarms use the volume chosen in the alarm editor. For iPhone system alarms, check Settings → Sounds & Haptics → Ringtone and Alerts. Silent mode and low alert volume are different settings; the app does not automatically raise the iPhone alert volume. Test a short alarm before an important event.

How does routing differ by region?

In Korea, Kakao provides addresses, maps and driving routes, while Google Maps provides transit routes. For walking and cycling in Korea, enter the time checked in a map app.

Outside Korea, addresses, maps, driving, transit, walking and cycling use Google Maps only. Overseas driving estimates do not include live traffic congestion. Route availability depends on local coverage and service data; automatic calculation is unavailable when no route is returned. Estimates may differ from actual travel.

Can I turn off or delete history?

Turn off search and calculation history in Settings. Delete existing entries from address search and recent calculations. Home/work addresses and alarms are managed separately. Saved Google places use a place ID and a name you choose. There is currently no login or app-operated cloud sync.

App data is stored on the device and is not synced to an operator server. Google places are saved using a place ID and a name you choose. Depending on device backup/restore settings, the OS or backup service may copy or restore app data.

Delete history, saved places or alarms in the app, or remove app data through the OS. Manage backup copies through the relevant device or backup service. Information received by map and ad providers is retained and deleted under their own policies.

Why are there ads?

Banners and occasional interstitial ads after calculations help cover operation and route lookup costs. Where ad privacy choices are available, you can change them in Settings under ad privacy options.

How can I report a problem?

Use Contact in Settings. Include your device model, OS version, when it happened and steps to reproduce it. Do not send passwords, payment details or sensitive information such as your exact home address.

Operator and privacy contact: SEUNGHOON OH
Email: routealarm@gmail.com

When you email support, your reply address and the content you choose to send are used to respond. Do not include unnecessary sensitive information.